Blog - Peak Support

Customer Loyalty vs Customer Satisfaction: What’s the Difference?

Benchmarking Customer Loyalty customer satisfaction Key Performance Indicators KPI

Team Capacity Planning in Customer Service: Why and How

Customer Service Customer Service Ideas

Peak Support Q&A: Jesse Elgene

Q&A Recruiting & HR Talent Acquisition

How to Run a More Effective Support Team Meeting

Customer Support Leadership Leadership & Management Managing Teams

What is Cold Calling?

Cold Calling Sales

Inbound Call Centers: What Are They and Who Are They For?

“Inbound call center” is a common term in business, but it tends to raise questions. What exactly does an inbound call center do? How do they help service your customers? Is a contact center different from a call center?

Call Center Customer Service Customer Support

2021 Team Member Survey Results

Employee Survey Survey Result Team Member Survey

Is Recruitment Process Outsourcing Right for You?

BPO Business Process Outsourcing Outsourcing Recruiting & HR Recruitment Talent Acquisition

Peak Support Q&A: Trixie Martirez