Healthcare

Whether you’re supporting patients directly, providing insurance or delivering technology to frontline care providers, customer service is a critical component. You need a scalable and empathetic customer service team that can respond quickly, deliver meaningful help and follow processes to the letter.

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Scalable support for healthcare companies

Your patients and members trust you with the most important parts of their lives. You can deliver on that trust by creating exceptional member and patient experiences, from navigating benefits to supporting claims and scheduling appointments. It's all possible with healthcare business process outsourcing (BPO).

At Peak Support, we build a customized, expert team to support your nonclinical workflows, member requests or technology. We can adapt to demand shifts and changing needs without missing a beat.

Compliance you can count on

Healthcare regulations frequently evolve, which means you need a partner who keeps pace. As a HIPAA-certified business process outsourcer (BPO) for healthcare, we know how to uphold data privacy. Our experts fully understand the laws and stay current with changes. We back them with the industry's best technology and cutting-edge solutions designed for efficiency, data integrity and world-class security.

Feel empowered to focus on what matters most

Free up your team's time and focus for mission-critical objectives with industry-leading medical process outsourcing services. Our teams empower your staff to deliver optimal clinical care, concentrate on business growth or develop new software features. We take care of the back-end support to ensure friction-free patient or member interactions. And we do it all with experts who know how to create experiences that delight.

“Peak delivers time after time for us”

Peak Support helped Gale Healthcare Solutions, a healthcare tech & staffing company, improve their CSAT by 7 percentage points within 1 month of implementation. Learn more about our work with Gale.

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How Peak Support impacts healthcare and healthtech

The healthcare industry is undergoing rapid change. Our outsourced teams enable healthcare clients to scale efficiently, innovate quickly, and to support members and patients throughout their healthcare journey. That makes it simple for healthcare providers to deliver the help their customers need around the clock.

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Why Us?

Software and technology pioneers choose us when they care about: 

We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.

We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.

We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.

Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.

Data Security

Keeping your data secure is our top priority. We’re PCI Certified, SOC 2 Certified, and have the highest BitSight score of any BPO. As the pioneer in remote customer support, we’re experts at securing the work-from-environment, but can also provide physical call center options. Watch the video to learn more.

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Our Services

Business process outsourcing (BPO) is a smart way to deal with rapidly changing markets and disruption in the financial services industry. Peak Support is here to help.

Customer Service

From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

Deliver incredible patient experiences

Day or night, our team is here to help your members get the support they need, wherever they might be in the world. Our global team members — in the USA, Columbia, Eastern Europe, and the Philippines — will help you engage your members in meaningful ways, execute on your goals and scale your healthcare organization.

Ready to Chat With Us?

We help healthcare and healthtech companies around the world set up and scale their customer service and back-office support teams. Ready to learn more about how outsourcing can transform your business operations and lead to improved member and patient outcomes?

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