CustomerClientEmployee
Experience that WOWs

Describe the project or task Peak Support helped with: Peak Support has been an important arm of our customer service team for many years. What do you like best about Peak Support? Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. What do you dislike about Peak Support? Not a negative per se, but they have a global workforce which might not always mesh well with hyperlocal focused businesses. In my opinion, it's never gotten in the way of delivering great results. What problems is Peak Support solving and how is that benefiting you? Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They've consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze. Response from lana charlton of Peak Support Thank you so much for the feedback. It’s been a great pleasure working with everyone on your team! Your in-house team is so supportive and helps us ensure we deliver the best to your clients.

Describe the project or task Peak Support helped with: Virtually all customer support previously handled piecemeal by multiple staff. What do you like best about Peak Support? Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. What do you dislike about Peak Support? Nothing; we've been very satisfied. They've accommodated our hours, tools, etc. What problems is Peak Support solving and how is that benefiting you? We have 12x5 support that we could not offer before, including much faster and better chat.

Describe the project or task Peak Support helped with: Peak offers lots of options in supporting our team. What do you like best about Peak Support? Peak offers high quality work and is able to jump on any task you give them. What do you dislike about Peak Support? It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. What problems is Peak Support solving and how is that benefiting you? Offers great support and willing to help out on any project that comes up.

Describe the project or task Peak Support helped with: Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. What do you like best about Peak Support? The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. What do you dislike about Peak Support? I cannot think of one thing that I dislike. What problems is Peak Support solving and how is that benefiting you? Peak Support helps our team communicate with our current book of business. They give us experience, well spoken and well educated individuals who are able to assist our clients and provided them with immediate support, or success based conversations.

Describe the project or task Peak Support helped with: PEAK support has helped us with many services, recently, helping to support us and our new QA department. What do you like best about Peak Support? The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. What do you dislike about Peak Support? When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). What problems is Peak Support solving and how is that benefiting you? We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic.