Customer Service

Your customers deserve an incredible experience, every time they reach out for help. We build exceptional customer service and technical support teams of all sizes. Find out how.

Provide an experience that customers LOVE

With the right partner, customer service outsourcing can build your brand and set you apart from your competitors. Get expert help building the right systems, hiring the best people, and optimizing your processes. The end result? A scalable and world-class customer support team.

An outsourced ecommerce team with 97% CSAT

Learn how Wildgrain, a rapidly growing ecommerce company, has scaled their customer support team while providing an exceptional customer experience.

Our Services

Omnichannel Support

We’ll respond to your customers wherever they are – email, phone, chat, SMS, in-app messaging, social media and any new channels that haven’t been invented yet.

Technical Support

We have years of experience supporting high-tech software and hardware products. We’ll hire agents with the right skills for the job to ensure your customers get top-notch support.

Multilingual Agents

We use translation technology and multilingual agents to deliver the languages you need. With a geographic footprint in Asia, Latin America, the U.S. and the EU, we can cover any language.

Tech & AI Solutions

We can optimize your existing tech stack or build you a new one. We’ll bring in AI solutions that deepen your connection with customers – rather than eliminating the human touch.

Why Us?

Exceptional
company culture

We’re firm believers that the best work happens when people love their jobs. So we’re building the best remote company culture on the planet—and you get to reap the benefits. Over 95% of our team members agree that Peak Support is a great place to work.

Client-centric
approach

Your success is our success. That means when you identify an opportunity—big or small—we jump on it. From clearing backlogged queues to moderating content to scaling efficiently, we’re here to help you wherever you need it. And we guarantee that you’ll find us easier to work with than any company you’ve ever come across before.

High-touch
management

We provide your team with the support it needs to succeed. Our Team Leads typically manage only 8 to 10 agents – compared with 15 to 20 at most outsourcing companies. Our exceptional account management and shared services functions will ensure you get what you need to succeed.

Select Clients

Don’t take it from us.

See what our employees and clients have to say.

Rating
4.9
29
reviews

Other Services

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

Ready to chat with us?

We’ve helped dozens of innovative companies launch and scale their customer service teams. Whatever you need to grow your business, our flexible offerings can fit. Let’s chat about how outsourcing can unlock new levels of growth for your business.