Ecommerce
Your customers have high expectations and your brand’s reputation is always on the line. That’s why you need a partner that knows ecommerce and has supported some of the fastest-growing brands on the planet.
Exceptional customer service for incredible brands
Your customers deserve the best customer service. Partner with Peak Support for ecommerce business process outsourcing (BPO), and we'll make sure they get it.
Build a dedicated team that knows how to wow
With years of experience in ecommerce support services for the world's most innovative brands, our expert team members have seen it all. We'll help your company keep pace with demand and deliver exceptional ecommerce customer service. Our experienced agents increase customer satisfaction, grow average order value and reduce customer friction points — no matter how many tickets you're getting every month. And we'll do it while transforming your customers into raving fans that keep coming back.
“When people ask me how I feel about outsourcing, I just share our 97% CSAT.”
Learn how Wildgrain, a rapidly growing ecommerce company, has scaled their customer support team while providing an exceptional customer experience.
Artificial Intelligence + Intelligent Humans: An unbeatable team
Efficiency is important to you, but you don’t want to lose the personal connection your customers have with your brand. We’re experts at implementing automation and AI, improving response times and helping you scale affordably, without hurting customer satisfaction. We’ll optimize your existing tools or identify which best-in-class AI tools are perfect for your needs.
Check out the case study of our chatbot optimization work with Embark.
Drive ROI by turning agents into
sales ambassadors
Here are just a few examples of how we’ve generated demonstrable return on investment (ROI) for our ecommerce clients.
We helped a subscription client reduce customer churn by 50% over two years. Key to success — maintaining a CSAT of over 96%, which measurably improved retention.
When automation freed up time for chat agents, we launched proactive chat to drive sales. The result — a 237% increase in revenue per chat.
Our ecommerce clients don’t have to hire as many internal customer experience (CX) leaders, because of the high level of support we provide. One of our employees actually serves as a client’s CX leader.
We do what’s best for our clients, not for our bottom line. We helped one client reduce headcount by 50% with process optimization.
Protect your ecommerce brand and customers with world-class security
Noncompliance with privacy regulations or a data breach can result in financial penalties and erode customer trust. Both can damage your bottom line and stall your growth. We know what it takes to secure your customers' sensitive data and keep your ecommerce business compliant. Peak Support is PCI and HIPAA certified, GDPR compliant, and SOC 2 certified. Your brand reputation and customer information are in expert hands.
Why Us?
Software and technology pioneers choose us when they care about:
We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.
We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.
We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.
Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.
How Peak Support impacts retail and ecommerce
Whether you're selling one product or hundreds of SKUs, you can't afford to cut corners on customer service because your customers are your brand's biggest ambassadors. Our team has years of experience working with ecommerce brands.
Our Services
Improve your ecommerce support services and drive bottom-line results. Peak Support offers various BPO services to simplify tasks and boost profit margins.
Customer Service
Technical Support
Trust & Safety
Back-Office Services
Sales & Marketing
Accounting Services
Tech & AI Solutions
Ready to chat with us?
We've helped dozens of ecommerce brands scale their customer service and back-office processes. Learn more about how outsourcing can unlock new levels of growth and profitability for your ecommerce brand.
