Outsourcing in Colombia

A perfect near-shore location for English, Spanish or bilingual support.

A Proven Nearshore Winner

Colombia offers an outstanding workforce that is highly educated, technically skilled, and fluent in both Spanish and English. You’ll also have peace of mind knowing that Colombia has a strong technological infrastructure, safe political climate, and limited risk of disruption from weather events. All of this, with Peak Support’s all-in-one outsourcing solution.

Our Colombia Advantage

With Peak Support's business process outsourcing (BPO) solutions, your brand can grow without worrying about borders. Your agents will be providing excellent support in a secure environment for your Colombia clients or customers in just weeks.

Scale in a financially savvy way with English and Spanish business process outsourcing (BPO) services from the industry leader. Colombia offers a well-educated and experienced talent pool and a convenient location that makes it ideal for cost-effectively driving your business growth.

Colombia has 12 of the top 100 universities in Latin America and the largest workforce in the region. The government and private sector have substantially invested in educational quality and access. This means you can build a highly skilled team to represent your brand.

Colombia features a services-driven economy that embraces meaningful human interactions. The country has 600,000 people with experience in the business process outsourcing (BPO) industry. Peak Support will help you find and welcome the best of them to your team.

Colombia is strategically located, so your team is readily accessible when being on-site is essential. If you want to meet your agents or conduct in-person training, it’s easy to book a flight directly from the United States to Bogota or Medellin.

Wow your customers with exceptional experiences from a bilingual contact center. Our outsourced experts speak the language your customers use. With high rates of English and a low-accent Spanish dialect, Colombia is a great location for English, Spanish or bilingual support.

Provide service the way your customers want it. Your support team in Colombia will enjoy steady access to modern communications infrastructure and channels. This means your agents can meet your users where they are, from phone and email to online chat and social media.

With a dedicated bilingual call center in Colombia, you can be confident that your customers can access the expert support they want, need and deserve. The country boasts political stability, a high ease of doing business and a limited risk of disruption from weather events.

Colombia has a technology-savvy workforce with extensive training in advanced and sophisticated tools. Whether you’re working with a legacy tech stack or the latest in artificial intelligence, your customized Peak Support team brings the in-depth skills your business needs to succeed.

Why Us?

Clients choose us when they care about:

Quality

We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.

Flexibility

We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.

Culture

We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.

Data

Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.

Don’t take it from us.

See what our employees and clients have to say.

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Our Services

Peak Support is a full-service BPO partner for all your company's needs:

Customer Service

From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

Ready to chat with us?

We’ve helped dozens of innovative companies launch and scale their customer service teams. Whatever you need to grow your business, our flexible offerings can fit. Let’s chat about how outsourcing can unlock new levels of growth for your business.