Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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3 Great Examples of Incredible Social Media Customer Service
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Peak Support Q&A: Jan Merrick Lazaro
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How to Build a Strong Company Culture With a Remote Team
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The Best Social Media Customer Service Tools
Three Reasons for an Omni-Channel Customer Support System
Customer service and support will always be important. Ensuring your company is closing sales is probably the top priority, but everything that happens before and after a sale is important, too. Even during the sale, you have the opportunity to deliver a great experience and up-sell. An omni-channel customer support system is fairly new but great for delivering support. You
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Peak Support Q&A: Kathleen Egger
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6 Easy Steps to Scale Your Customer Support Team
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Does Live Chat Increase Sales? The Do's And Don'ts
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How To Handle Negative Customer Feedback on Facebook: 5 Best Ways