Case Studies

BloomNation

Promenade is a software company that empowers small businesses in verticals including the floral industry (BloomNation), craft breweries and alcohol producers (Bevv), restaurants (Dig-In), and liquor and wine stores (Swigg).

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Embark
Advent eModal
Advent eModal greatly improves the quality of its overall customer support operations with Peak Support
Wildgrain
Wildgrain maintained a 97% CSAT ranking after transitioning to an outsourced team with Peak Support
The Community Company
How a global community building company scaled its customer service
Public Rec
How an overnight cult brand delivered an exceptional customer experience
American Exchange Group
How a tech wearable brand provides first-class technical support