Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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Peak Support Monthly Q&A provides insights into Nikole Freeman’s personal interests, achievements, and experiences, showcasing her role as the Client Services Manager at Peak Support.
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Discover how Zendesk’s powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.
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Peak Support Monthly Q&A provides insights into Maria Ebrahimi’s personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.
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Peak Support Monthly Q&A provides insights into Greg Sanchez’s personal interests, achievements, and experiences, showcasing his role as Client Services Manager at Peak Support.
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Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.
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The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.