Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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The Community Company
How a global community building company scaled its customer service
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Public Rec
How an overnight cult brand delivered an exceptional customer experience
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American Exchange Group
How a tech wearable brand provides first-class technical support
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9 Expert Tips For Managing High Call Volume
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Peak Support Q&A: Karmina Evangelista
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How And Why To Implement Proactive Customer Service
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Peak Support Q&A: Kent Pilapil
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Support Metrics: Occupancy Vs Utilization - What's The Difference?
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What Is Successful Call Center Performance Management And How Do You Get There?