Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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How to Manage a Remote Team: 6 Proven Secrets
The Time-Tested Recruiting Strategy That’s Missing From Your Arsenal
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This Is the Out-of-the-Box Recruiting Strategy No One Is Talking About
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Our Leadership Training Program for Managers – A Complete Curriculum
Last year, we organized our first annual Peak Support Summit. We brought most of our team members together for a weekend which included trainings, a discussion of core values, and a lot of fun. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback. “I want more training,” she said. “We get