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2024 Trends: How AI Will Reshape Customer Service Teams
Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.
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Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support’s first agents, starting her career here in July of 2015. At Peak Support, she has held a wide variety of roles, including photo curation, copywriting, and research. Let’s get to know more about Mimi in
L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. The policy gave the company an almost mythical reputation for quality. When L.L. Bean comes up in conversation, people swap stories. Just a few weeks ago, I heard about a guy who wore his 30-year-old L.L. Bean boots into the store. The boots,
If you have ever wondered about Help Scout and its functionality, you’ve come to the right place! Help Scout is a popular helpdesk software solution, similar to Zendesk or Freshdesk. In this article, we will provide an overview of the pros and cons of Help Scout, describe the features that come with each price tier, and provide an in-depth assessment
You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always, companies who provide great customer service have a huge advantage over companies that don’t. Here are the six customer service trends we expect to see in 2018 and, more importantly,
IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work with some of the smartest people around the world, whether they sit in an office or not. Some of the best workers are increasingly demanding flexible schedules. Employees who work from home are