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2024 Trends: How AI Will Reshape Customer Service Teams
Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.
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Delivering great customer service is hard. But it’s critical for a company’s success. Nearly two-thirds of people say customer experience is more important than price when they make purchasing decisions. Yet companies still manage to disappoint their customers on a regular basis. “We’re living in a crisis of customer service,” says one etiquette guru. Half of all U.S. adults have taken
A few weeks ago, I woke up to find that many people on my Facebook feed had shared this video of Google’s new AI assistant. The article accompanying the video called it “jaw-dropping.” It was shared thousands of times, with many calling it “amazing.” In the video, recorded at Google’s I/O developers conference, CEO Sundar Pichai played a recording of a
All entrepreneurs are professional communicators. It’s how we spend almost all of our time. Communication According to a recent study, CEOs spend 61 percent of their time in face-to-face meetings, and 24 percent on electronic communications. The remaining 15 percent is spent reading or responding to written correspondence. Yes, that’s right: When you’re not reading, you’re communicating, either verbally or in writing. I’ve always thought
The most important lesson I’ve learned about leadership didn’t come from a boss or CEO. It didn’t come from a leadership guru. It came from a someone I was interviewing for a job. Our now Senior Team Lead, Don Bagnol, was applying for an assistant team lead role. Our company was less than a year old. We were building a
I have been working with most members of my leadership team for more than five years — since before I started my current company, Peak Support. But we recently did an exercise that helped us get to know each other better than ever — and helped us all become more effective leaders. We call it a Feedback Circle. We didn’t