Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

Read More
Five Survival Tips for Working From Home
Today, more and more people are seeing the benefits of working from home. In 2017, remote work was the fourth most popular job search term used by people looking for jobs. This is no surprise: Working from home reduces stress, increases family time, saves money on gas and other costs, and eliminates hours of commuting time each week. But there
php
Working from Home? Check Out These 5 Tips
php
How to Stop Multitasking Today: 6 Surprisingly Easy Ways
Is Your Leadership Team at Risk of Burnout? Here are 5 Steps You Can Take
On a recent Monday morning, I opened my computer and was faced with one of my biggest leadership challenges yet. Bianca, my director of operations, reached out to me on Skype. She was feeling stressed and overwhelmed. Worst of all, she felt like she was being unproductive–she felt like a failure. She thought she was letting me–and the entire company–down.
php
5 Easy Steps to Prevent Burnout in Your Leadership Team
Reflections on Our Corporate Planning Summit
In late July, we had our first Corporate Planning Summit. We brought together the entire leadership team, along with all HQ staff, for an incredible weekend in Manila. I have finally digested the wonderful ideas and touching moments of the Summit and wanted to share it broadly with the Peak Support community. On Saturday, we kicked off the Summit with
php
Reflections on Our Corporate Planning Summit
php
Peak Support Q&A: Iar Indus
Iar is a statuesque beauty who joined the ever-growing Peak Support family in March of 2017. Iar lives in a town in the southern part of the Philippines where she enjoys spending her days off from work catching up with friends. Let’s get to know Iar better in the second installment of the Peak Support Agent Q&A. See also our other
Do You Need to Fire a Top Performer? Here Are 4 Things to Do First
No one wants to lose a top performer. When someone is doing a great job in a critical role, replacing them is difficult, time consuming, and expensive. Depending on your business, they may even take clients with them. Performer But if a top performer is toxic to your company’s culture, the difficult choice is often the best one. Research from