Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

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Complaints Resolution: Why It’s Important for Your Business
Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.
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Training Remote Customer Support Agents: 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success
The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.
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Peak Support’s Guide to Phone Support
A Complete Guide to Implementing Phone Support, Measuring Performance, and Positioning Your Support Team for Success
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9 Key Elements Of Great Customer Service
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Four Mistakes to Avoid When Implementing AI
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How to Launch and Execute a Customer Service Quality Assurance Program
Providing adequate customer service is no longer an option
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BloomNation
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Advent eModal
Advent eModal greatly improves the quality of its overall customer support operations with Peak Support
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Wildgrain
Wildgrain maintained a 97% CSAT ranking after transitioning to an outsourced team with Peak Support