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2024 Trends: How AI Will Reshape Customer Service Teams
Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.
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We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs neglect when preparing for growth: the customer service team. With growth, comes more customers, and with more customers, comes the need for more customer service. But when preparing for growth, companies often
The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays hit in full force … but by how much? You don’t want your holiday customer service team to be under-staffed, but you also don’t want to over-spend on customer service agents you don’t
Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first step—you need a strong process for onboarding a BPO to set yourself up for long term success. If you don’t get your outsourced team onboarded quickly, and fully trained on your processes, product, and voice,
Mark, or Marky as he’s most commonly referred to by his friends and coworkers, is a fun-loving and very supportive team lead. Mark has been with Peak Support for almost three years now. Marky lives in the beautiful Queen City of South in the Philippines, Cebu. If he’s not hanging out with his friends during the weekend, you’ll usually find
Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress situations is one of the primary characteristics that distinguishes top performers from others. And it’s particularly important – and challenging – for leaders. I like to think I’m pretty good at managing stress. But recently, I experienced
