Resources

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

Read More
php
The 1 Critical Customer Experience Metric For Your CX Strategy
php
What Does In-House Customer Service Cost, Really?
php
Live Chat Customer Service: Best Practices
php
How to Reduce Your Screen Time by 50%: 6 Simple Tips
php
Our 2018 Team Member Survey: The Results!
php
Our 2018 Client Survey: The Results!
php
Peak Support Q&A: George Tillotson
php
4 Ways To Improve Your Innovation Success Rate
Four Ways To Improve Your Innovation Success Rate
By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it. But that’s not exactly true. The innovation divide isn’t based on company size – it’s based on whether a company is new or established. Small companies aren’t particularly innovative – new companies are. A company that is just starting out,