Case Studies

BloomNation

Promenade is a software company that empowers small businesses in verticals including the floral industry (BloomNation), craft breweries and alcohol producers (Bevv), restaurants (Dig-In), and liquor and wine stores (Swigg).

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Embark
Advent eModal
Advent eModal greatly improves the quality of its overall customer support operations with Peak Support
Wildgrain
Wildgrain maintained a 97% CSAT ranking after transitioning to an outsourced team with Peak Support
The Community Company
How a global community building company scaled its customer service
Public Rec
How an overnight cult brand delivered an exceptional customer experience
American Exchange Group
How a tech wearable brand provides first-class technical support
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Wally Case Study

When Wally automated some of the tasks being handled by the Peak agents, the team members leveled up to take on additional work thanks to Peak Support.

Embark Case Study

Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support

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Advent eModal Case Study

Enhancing Customer Support with Peak Support: Learn how Advent eModal, a cloud-based collaboration platform for the port community, partnered with Peak Support to deliver top-notch technical customer support, ensuring seamless user experiences and satisfaction.

Wildgrain Case Study

Achieving High Customer Satisfaction with Peak Support: Discover how Wildgrain, the first bake-from-frozen subscription box for sourdough breads, artisan pastries, and fresh pasta, maintained a 97% CSAT ranking after partnering with Peak Support for their outsourced customer support team.

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The Community Company Case Study

Scaling Customer Service with Peak Support: Learn how Community Company, a global community building company, successfully scaled its customer service operations by partnering with Peak Support, ensuring exceptional support for their growing community.

Public Rec Case Study

Delivering Exceptional Customer Experience with Peak Support: Discover how Public Rec, an overnight cult brand, achieved exceptional customer experience by partnering with Peak Support for their customer support needs.

American Exchange Group Case Study

Providing First-Class Technical Support with Peak Support: Learn how American Exchange Group, a tech wearable brand, delivers exceptional technical support by partnering with Peak Support.