Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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Is Offshore Outsourcing Right for You?
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Support Tickets: An Essential Guide
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Peak Support Q&A: Al James Abalos
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How to Scale Your Holiday Customer Service Team in 5 Easy Steps
Outsource Hardware & Tech Support Services
24/7 Customer Support with Peak Support   Excellent technical support is vital for keeping your customers happy and productive using your product or software.  However, your tech support infrastructure might not be ready if you’re experiencing rapid business growth. More growth leads to more customers, which means more issues and support tickets that need resolution. Rather than spending weeks hiring
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Peak Support Q&A: Autumn Heard
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Peak Support Q&A: Marlou Abalona
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2020 Team Member Survey Results
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2020 Client Survey Results
This is the third year in a row where we’ve published our client survey result. One of our core values is Continuous Improvement, which is why this survey is important to us. It helps us determine where improvements are needed, and it also reminds us to celebrate our successes.