Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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Peak Support Q&A: Jacob Cheshier
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What is Automatic Call Distribution?
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Peak Support Q&A: Sam Pacunla
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Customer Loyalty vs Customer Satisfaction: What's the Difference?
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Team Capacity Planning in Customer Service: Why and How
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Peak Support Q&A: Jesse Elgene
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How to Run a More Effective Support Team Meeting
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What is Cold Calling?
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Inbound Call Centers: What Are They and Who Are They For?
“Inbound call center” is a common term in business, but it tends to raise questions. What exactly does an inbound call center do? How do they help service your customers? Is a contact center different from a call center?