Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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How Probing Questions Can Transform Your Customer Support
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A Complete Guide to Reducing Hold & Chat Wait Times in Contact Centers
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Peak Support Q&A: Whitney Collurafici
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Peak Support Q&A: Stephen Lowe
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Peak Support Q&A: Justin Teh
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Peak Support Q&A: Abigael Flores
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2023 Trends in Subscription Businesses (and What CX Leaders are Doing to Prepare)
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Peak Support Q&A: Ira Tejada
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Peak Support Q&A: Patricia Panibio