Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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Why You Should Probably Change Your Ecommerce Return Policy
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Help Scout Review: Why It Is A Great Fit For Small Companies
Six Trends That Will Shape Customer Service In 2018 (For Better Or Worse)
You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always, companies who provide great customer service have a huge advantage over companies that don’t. Here are the six customer service trends we expect to see in 2018 and, more importantly,
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The Top 6 Customer Service Trends To Pay Attention To This Year
Six (Proven!) Secrets For Managing a Remote Workforce
IBM recently made headlines for dismantling its policy that allowed remote work. But we believe remote work is here to stay. It allows us to hire and work with some of the smartest people around the world, whether they sit in an office or not. Some of the best workers are increasingly demanding flexible schedules. Employees who work from home are
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How to Manage a Remote Team: 6 Proven Secrets
The Time-Tested Recruiting Strategy That’s Missing From Your Arsenal
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This Is the Out-of-the-Box Recruiting Strategy No One Is Talking About
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Our Leadership Training Program for Managers – A Complete Curriculum
Last year, we organized our first annual Peak Support Summit. We brought most of our team members together for a weekend which included trainings, a discussion of core values, and a lot of fun. At lunch one day, I sat with Ivy, one of our team leads, and asked her for feedback. “I want more training,” she said. “We get