Blogs

2024 Trends: How AI Will Reshape Customer Service Teams

ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.

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How I Improved My Communication Skills By Following One Simple Rule
All entrepreneurs are professional communicators. It’s how we spend almost all of our time. Communication According to a recent study, CEOs spend 61 percent of their time in face-to-face meetings, and 24 percent on electronic communications. The remaining 15 percent is spent reading or responding to written correspondence. Yes, that’s right: When you’re not reading, you’re communicating, either verbally or in writing. I’ve always thought
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How to Improve Communication at Work with One Simple Rule
GIVE: A New Leadership Framework
The most important lesson I’ve learned about leadership didn’t come from a boss or CEO. It didn’t come from a leadership guru. It came from a someone I was interviewing for a job. Our now Senior Team Lead, Don Bagnol, was applying for an assistant team lead role. Our company was less than a year old. We were building a
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A New Leadership Framework: GIVE
1 Powerful Team-Building Exercise You Can Do This Week
I have been working with most members of my leadership team for more than five years — since before I started my current company, Peak Support. But we recently did an exercise that helped us get to know each other better than ever — and helped us all become more effective leaders. We call it a Feedback Circle. We didn’t
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1 Easy Team-Building Exercise You Can Do This Week
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Peak Support Q&A: Mimi Abelarde
Leri Mae Abelarde, also known as Mimi, is a loving wife and a devoted mother to two wonderful boys. She was one of Peak Support’s first agents, starting her career here in July of 2015. At Peak Support, she has held a wide variety of roles, including photo curation, copywriting, and research. Let’s get to know more about Mimi in
L.L. Bean Changed Its Famous Return Policy. Should You Change Yours?
L.L. Bean has long had a legendary return policy: Return any product, any time, for any reason, no questions asked. The policy gave the company an almost mythical reputation for quality. When L.L. Bean comes up in conversation, people swap stories. Just a few weeks ago, I heard about a guy who wore his 30-year-old L.L. Bean boots into the store. The boots,
Help Scout Review: Why Help Scout is a Great Fit for Small Companies
If you have ever wondered about Help Scout and its functionality, you’ve come to the right place! Help Scout is a popular helpdesk software solution, similar to Zendesk or Freshdesk. In this article, we will provide an overview of the pros and cons of Help Scout, describe the features that come with each price tier, and provide an in-depth assessment