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2024 Trends: How AI Will Reshape Customer Service Teams
ChatGPT and generative AI hit the mainstream a year ago. In 2023, there was a ton of hype and noise about the power of AI to reshape everything on customer service teams. But for all the hype, change has been slow.
By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it. But that’s not exactly true. The innovation divide isn’t based on company size – it’s based on whether a company is new or established. Small companies aren’t particularly innovative – new companies are. A company that is just starting out,
We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs neglect when preparing for growth: the customer service team. With growth, comes more customers, and with more customers, comes the need for more customer service. But when preparing for growth, companies often
The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays hit in full force … but by how much? You don’t want your holiday customer service team to be under-staffed, but you also don’t want to over-spend on customer service agents you don’t