Recruiting and Managing Great Player Support Agents in the Age of AI
May 15 at 11 AM EST
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In today's competitive gaming landscape
providing exceptional player support is not just a service but a strategic advantage. In this webinar, we’ll discuss how you can recruit, train, and manage agents who will provide an exceptional experience for your players. This is an opportunity to transform your player support from a cost center to a community cornerstone that drives player loyalty and brand advocacy. Don’t miss out on the chance to elevate your player support to the next level. Join us at May 15, 11:00 AM EST for a live webinar and get all your questions answered!
About the Speakers
Tony Won
Tony Won led a player support team of more than 2,000
agents at Epic Games through multiple waves of
explosive growth, as Fortnite became the world’s most
popular video game. Prior to Epic, he led a team of more
than 300 agents at Riot Games, and built his own game
development studio.
Today, as founder of Player Support, LLC, Tony travels the
world helping gaming companies cultivate exceptional
player support teams that not only resolve issues but
also enhance the overall player experience.
Hannah Steiman
Hannah Steiman is president of Peak Support, a business process outsourcing company focused on building exceptional customer support teams for companies in gaming and other industries. Since 2017, she has helped grow Peak Support from 60 people to more than 2,000 agents in five global locations.
What We’ll Cover
5 key criteria when hiring great Player Support agents
5 must-ask interview questions that most gaming organizations neglect
Why a law enforcement hiring profile is good for content moderation
How to negotiate with your software development team for resources to be spent on Player Support
3 strategies for improving culture on Player Support teams
How companies can adapt to new demands as AI handles simpler tickets
Elevate Your
Player Support
Discover how gaming companies can leverage deep insights and innovative strategies to deliver unparalleled player experiences.
Learn From
Industry Experts
Understand the unique challenges faced by gaming companies, and explore how to recruit and train agents who not only understand the technicalities but also share a genuine passion for gaming.
Providing Exceptional Experience
This is an opportunity to transform your player support from a cost center to a community cornerstone that drives player loyalty and brand advocacy. Don't miss out on the chance to elevate your player support to the next level.