Customer Service Outsourcing

Your customers deserve an incredible experience, every time they reach out for help. We build exceptional customer service and technical support teams of all sizes. Find out how.

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Provide an experience that customers LOVE

With the right partner, customer service outsourcing can build your brand and set you apart from your competitors. Get expert help building the right systems, hiring the best people, and optimizing your processes. The end result? A scalable and world-class customer support team.

Our Services

Peak Support is here for you when you need third-party customer service support. We have everything your company needs to streamline customer service support, ensuring customers receive dedicated care whenever they contact you for help.

As one of the top customer support companies, we provide services like:

We’ll respond to your customers wherever they are – email, phone, chat, SMS, in-app messaging, social media and any new channels that haven’t been invented yet.

We have years of experience supporting high-tech software and hardware products. We’ll hire agents with the right skills for the job to ensure your customers get top-notch support.

We use translation technology and multilingual agents to deliver the languages you need. With a geographic footprint in Asia, Latin America, the U.S. and the EU, we can cover any language.

We can optimize your existing tech stack or build you a new one. We’ll bring in AI solutions that deepen your connection with customers – rather than eliminating the human touch.

Why Us?

Clients choose us when they care about:

Quality

We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.

Flexibility

We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.

Culture

We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.

Data

Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.

Other Services

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

What is customer service outsourcing?

Customer service outsourcing involves letting professionals handle inbound and outbound customer communications. When you need additional support providing service to your customers, you can partner with a third-party customer service company that offers agents to help you and your team.
As your company grows, our expertise is an essential element in building and scaling your customer service team to meet customer demand.By using a third-party company like Peak Support to assist with customer-facing communications, you can ensure your customers receive personalized care and resolutions for their questions and issues. As your company grows, our expertise is an essential element in building and scaling your customer service team to meet customer demand.
Customer service outsourcing companies like Peak Support bring expertise in hiring the best agents, improving processes, managing the queue, and meeting SLAs & KPIs. Outsourcing customer service also also helps improve the customer experience because individuals can receive around-the-clock support. Response times shorten, and customer satisfaction increases.

Ready to chat with us?

We’ve helped dozens of innovative companies launch and scale their customer service teams. Whatever you need to grow your business, our flexible offerings can fit. Let’s chat about how outsourcing can unlock new levels of growth for your business.

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