Back Office Support

Outsource your back-office tasks to our expert teams so you can get back to the work that really moves the needle.

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Say goodbye to repetitive work

You want your team members to focus on priorities, but they’re bogged down with repetitive tasks. We get it. That’s why we build high-performing teams that can handle any back-office task. Outsource your back office work to us, so you can get back to business.

"The amount of respect I have for Peak Support is unparalleled."

-Heather Hansen, Director of Customer Success, BloomNation

In addition to running the customer support team at BloomNation, Peak Support takes on a variety of critical back-office tasks including graphic design, web development, copy editing, customer onboarding, data entry and more period.

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Why Us?

Clients choose us when they care about:

Your needs are complex; we provide the support you need to succeed. Our CEO will pick up the phone when you call. Our Client Services team is dedicated to your success. And we have industry-leading support teams like QA and WFM.

We’re the most flexible business process outsourcer (BPO). We’re here to help when you need it, even for unusual requests, from specialized roles to high levels of client involvement.

We have the best company culture in the industry and the highest Glassdoor rating of any BPO, with a 96% CEO approval rating. That means we get the best, most experienced agents for your account.

We have an average QA score of 95%. That's because of our world class QA program, and our agents. We only hire 1 in 50 applications, because we're an employer choice.

Benefits of Back Office Outsourcing

Are administrative tasks keeping your internal team from reaching its full potential? Partnering with a third-party business process outsourcer (BPO) like Peak Support can help.

Outsourcing back-office services helps your company thrive, because it frees your team members from administrative duties so they can focus on their primary work. Besides saving time, partnering with a back-office BPO like Peak Support also provides benefits like:

Our agents come to Peak Support with an average of eight years of experience managing back-office tasks. When you partner with us for back-office support services, rest assured that our professionals will get their tasks done quickly and correctly.
With experts working on your back-office tasks, your team can focus on more strategic work that will help achieve your business goals. Outsourced professionals will also finish your administrative tasks efficiently.
You gain more opportunities to upscale your business by outsourcing back-office tasks. Your organization will have more time and resources to focus on growth.
Our security practices are second-to-none. Safeguard your data, protect customer information and ensure compliance with industry regulations with a dedicated team from Peak Support focusing on administrative tasks like data entry.

Our Back Office Support Services

To help your company succeed, Peak Support provides back-office support. Free up your internal team
with services like:

Data Entry

Take manual work off your team’s plate by entrusting your data entry tasks to our professionals. Our team ensures accurate, high-quality data entry services.

Content Moderation & Review

We review social media feeds, photos or other content for false information, discrimination, hate speech and more.

Billing & Invoice Review

We can support your financial and billing teams with processes like invoice processing, accounts receivable, accounts payable and data entry.

Research

If your team needs assistance with research tasks, like contact list generation, count on our professionals to assist. We will help your team complete research tasks efficiently.

SaaS Customer Onboarding

Outsource your new customer onboarding to us. We provide agents with exceptional communication and organizational skills.

Fraud Reduction

With our trust and safety services, our team can identify and eliminate fraudulent accounts and users within your systems to protect your information and reduce risks.

Marketing

We can provide back-end support for your marketing teams to help them stay on top of tasks and handle the more tedious responsibilities. Our team can help with tasks involving graphic design, copywriting and influencer or affiliate marketing campaigns.

Other Services

Customer Service

From a standalone support team to a flexible supplement to your existing team, you can have an outsourced team of expert support agents within weeks.
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Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
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Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
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Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.
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Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
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Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
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Ready to chat with us?

With our simple pricing model and flexible offering, our back-office support teams have helped dozens of companies transform their day-to-day operations. Let’s chat about how outsourcing your back-office services can drive growth for your business.

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