Building an Exceptional Company Culture

The Complete Guide

Culture is critical to a company’s success. Strategy can’t succeed without a culture in place that supports it.


Yet many business leaders haven’t caught on. Either they don’t prioritize culture – or they’re failing at it. According to Gallup, only 23% of people are engaged at work. The rest are disengaged or “quiet quitting.” They feel stressed, unappreciated and disconnected.

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People are unhappy at work. And according to researchers at MIT, the primary reason is toxic work culture.

About this guide

At Peak Support, our number one priority since the very beginning has been to build a mission-driven, values-driven company where employees loved coming to work. We believed this was the critical foundation we’d need to deliver exceptional service for our clients.

Since then, we’ve grown to 2,000 employees around the globe. We’ve doubled every year for the past four years. We’ve done this while maintaining the highest Glassdoor rating in the business process outsourcing (BPO) industry.

Are you:

Interested in how to develop an inspiring and motivating culture, whether remote or not?

Concerned about the reliability of a fully remote team in comparison to a collocated one?

Looking for an outsourcing partner who can help you maintain exceptional customer relationships?

Then this is the guide for you.

What’s in the guide?

We’ve broken down the seven principles that have enabled us to create an exceptional work culture so you can implement them yourself. We’ve also included a free card deck with 70 ideas for engaging your team. You can keep it at your desk and use it for inspiration whenever you want to ensure your employees feel great about their jobs.

We don’t just share high-level platitudes. For each principle we share stories and specific ideas for how you can implement these principles at your company.

Bonus - Get our free card deck!

We’ve created a free card deck with 70 tips and tricks for creating an exceptional workplace culture. Distribute it to your managers, or keep it on your desk whenever you need inspiration. The tips and tricks are designed to be actionable, bite-sized ideas that you can implement any time when you want to supercharge your team’s productivity or put a smile on someone’s face.

Included for free when you download the e-book and include your address!

About Peak Support

Peak Support is a customer service outsourcing company that provides exceptional quality and high-touch client management for the world’s most innovative brands. We have 2,000 global employees serving clients in all industries, on teams ranging from 1 person to hundreds. We specialize in serving emerging or growing brands who need a high level of support. Included for free when you download the e-book and include your address!

Our services include customer support, technical support, content moderation, trust & safety, and back-office support. In addition, we partner with best-in-class CX software tools. Our Tech & AI Solutions department works closely with clients to optimize their existing tech stack or implement new technology.

We care about culture, because we believe that happy customer service agents deliver the best results.

If you feel the same, contact us today.