Outsource Hardware & Tech Support Services
24/7 Customer Support with Peak Support Excellent technical support is vital for keeping your customers happy and productive using your product or software. However, your tech support infrastructure might not be ready if you’re experiencing rapid business growth. More growth leads to more customers, which means more issues and support tickets that need resolution. Rather than spending weeks hiring and managing support staff yourself, it’s far easier to delegate that task to technical support outsourcing companies like Peak Support. We can manage everything from sourcing qualified tech support staff to building your customer support team. We also ensure that our specialists know your product or software inside and out, so they can provide the best support possible. Our outsourced tech support service covers all the major support channels such as email, chat, social media, phone, etc. As a result, we have experience with a lot of platforms your business is already using such as Zendesk and Salesforce. That way, you’ll always be available to answer customer’s queries, 24/7, anywhere in the world. Phone is always a popular support channel for technical support. That’s why we hire both inbound and outbound specialists that speak excellent English. Our non-voice specialists for channels […]
