Software & Technology

Customer experience is a differentiator for software and technology companies — when it’s done right. Find the expertise and flexibility your organization needs, whether you’re a high-growth startup or an established enterprise.

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Enterprise Capabilities. Startup Mindset.

Software and technology companies move lightning-fast. When your company pivots on a dime, you need a customer service and technical support team that can match your speed. Our experience, recruiting advantage and scalable offerings enable us to adapt seamlessly to your existing structure and workflows. Peak Support is the industry-leading business process outsourcer (BPO) for innovators on the cutting edge of SaaS and technology.

Benefits of partnering
with Peak Support

Delayed support and frustration are leading causes of customer churn. Let us resolve these with responsive technology and SaaS customer service that solves your users’ complex issues. We’ll use those interactions to build customer loyalty via experienced agents who know your product or service inside and out. Exceptional service continues even as you make changes and updates, so your customers always have tech support they can count on.

Peak Support is your expert partner for creating exceptional customer experiences that set your brand apart, whether you need enterprise-level or startup customer service. We’ll help you build diverse, multilingual teams to provide support that eliminates communication barriers. We’ll also work with you to design omnichannel solutions that let your users get help no matter which method they prefer, from chat to phone, email and social media.

Your customers’ trust is a cornerstone of your business, which means data security, accessibility and integrity are vital. Peak Support is PCI and HIPAA certified, GDPR compliant and SOC 2 certified. We also have the industry’s highest BitSight score among BPOs for SaaS and technology companies. Plus, we continue to invest in solutions that stay ahead of malicious actors, so your company can do the same.

Advent eModal provides truckers and cargo owners with the real-time data they need to monitor freight as it moves through the supply chain. But their internal team couldn’t keep up with support requests. Learn how Peak Support launched Tier 1 and Tier 2 tech support teams, helping them achieve a 15-minute response time and 85% to 90% CSAT.

We hire the
best agents

If you need specialized technical expertise, we’ve got you covered. Our agents come to us with an average of 8 years of experience – compared with 1 to 3 years at most BPOs. We attract the best agents because of our exceptional reputation, our Glassdoor rating (the best in the industry!) and our remote model.

Why Us?

Software and technology pioneers choose us when they care about: 

We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.

We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.

We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.

Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.

Let us help
you scale

We have the capabilities to support enterprise-level teams, but the passion and drive to do whatever it takes to help our clients succeed. We’ve grown complex support teams from two people to 500.

Contact Peak Support, and rest assured that everything’s under control.

Our Services

Business process outsourcing (BPO) is a smart way to deal with rapidly changing markets and disruption in the financial services industry. Peak Support is here to help.

Customer Service

From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

Unlock
more growth

Partnering with our global teams across five strategic locations is the best way to unlock the next stage of growth. We can launch a new outsourced team within weeks, and our experience helping dozens of high-growth companies scale means you’ll see results fast.

Ready to chat with us?

Outsourcing with the right partner can supercharge your growth and improve your bottom line. Learn more about how outsourcing your technical support to Peak Support can drive positive outcomes across the board—for both your customers and your business.

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