Healthcare
Whether you’re supporting patients directly, providing insurance, or delivering technology to frontline care providers, customer service is a critical component. You need a scalable and empathetic customer service team that can respond quickly, deliver meaningful help, and follow processes to the letter.
Scalable support for healthcare companies
Your patients, members, and clients trust you with the most important parts of their lives. You can deliver on that trust by creating exceptional member and patient experiences, from navigating benefits to supporting claims and scheduling appointments.
How Peak Support impacts healthcare and healthtech companies
The healthcare industry is undergoing rapid change. Our outsourced teams enable healthcare clients to scale efficiently, innovate quickly, and to support members and patients throughout their healthcare journey. That makes it simple for healthcare providers to deliver the help their customers need, around the clock.
Why Us?
Exceptional company culture
Happy people deliver the best results. That’s why we invest so heavily in our team members. Over 95% of them agree that Peak Support is a great place to work, and we believe that’s an integral part of why our healthcare clients see incredible outcomes.
Client-centric approach
Outsourcing is a partnership, and we take that seriously. When you work with us, we devote ourselves to learning your business and your customers. We’re here to deliver what you need, when you need it. We guarantee that you’ll find us easier to work with than any company you’ve ever encountered. Period.
High-touch management
We provide your team with the support it needs to succeed. Our Team Leads typically manage only 8 to 10 agents – compared with 15 to 20 at most outsourcing companies. Our exceptional account management and shared services functions will ensure you get what you need to succeed.
Data Security
Keeping your data secure is our top priority. We’re PCI Certified, SOC 2 Certified, and have the highest BitSight score of any BPO. As the pioneer in remote customer support, we’re experts at securing the work-from-environment, but can also provide physical call center options. Watch the video to learn more.
Our Services
Trust & Safety
Trust & Safety
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Deliver incredible patient experiences
Day or night, our team is here to help your members get the support they need, wherever they might be in the world. Our global team members—in the USA, Columbia, Eastern Europe, and the Philippines—will help you engage your members in meaningful ways, execute on your goals, and scale your healthcare organization.
