Outsourcing in Colombia

A perfect near-shore location for English, Spanish or bilingual support.

A Proven Nearshore Winner

Colombia offers an outstanding workforce that is highly educated, technically skilled, and fluent in both Spanish and English. You’ll also have peace of mind knowing that Colombia has a strong technological infrastructure, safe political climate, and limited risk of disruption from weather events. All of this, with Peak Support’s all-in-one outsourcing solution.

Our Colombia Advantage

With Peak Support's business process outsourcing (BPO) solutions, your brand can grow without worrying about borders. Your agents will be providing excellent support in a secure environment for your Colombia clients or customers in just weeks.

Scale in a financially savvy way with English and Spanish business process outsourcing (BPO) services from the industry leader. Colombia offers a well-educated and experienced talent pool and a convenient location that makes it ideal for cost-effectively driving your business growth.

Colombia has 12 of the top 100 universities in Latin America and the largest workforce in the region. The government and private sector have substantially invested in educational quality and access. This means you can build a highly skilled team to represent your brand.

Colombia features a services-driven economy that embraces meaningful human interactions. The country has 600,000 people with experience in the business process outsourcing (BPO) industry. Peak Support will help you find and welcome the best of them to your team.

Colombia is strategically located, so your team is readily accessible when being on-site is essential. If you want to meet your agents or conduct in-person training, it’s easy to book a flight directly from the United States to Bogota or Medellin.

Wow your customers with exceptional experiences from a bilingual contact center. Our outsourced experts speak the language your customers use. With high rates of English and a low-accent Spanish dialect, Colombia is a great location for English, Spanish or bilingual support.

Provide service the way your customers want it. Your support team in Colombia will enjoy steady access to modern communications infrastructure and channels. This means your agents can meet your users where they are, from phone and email to online chat and social media.

With a dedicated bilingual call center in Colombia, you can be confident that your customers can access the expert support they want, need and deserve. The country boasts political stability, a high ease of doing business and a limited risk of disruption from weather events.

Colombia has a technology-savvy workforce with extensive training in advanced and sophisticated tools. Whether you’re working with a legacy tech stack or the latest in artificial intelligence, your customized Peak Support team brings the in-depth skills your business needs to succeed.

Why Us?

Clients choose us when they care about:

Flexibility

We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.

Culture

We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.

Quality

We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.

Data

Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.

Don’t take it from us.

See what our employees and clients have to say.

Rating
4.9
29
reviews
No Name
November 1, 2022
"Peak Support is a fundamental core of our operations."
What do you like best about Peak Support? The openness to work together on new ideas, projects, and challenges that aren't necessarily obvious in our day-to-day operations but when arise, we've always got the team's support! What do you dislike about Peak Support? Sometimes I feel that some team members are disengaged while others participate much more. It would be nice if we could have more transparency in regards to team members' engagement and have that as part of the weekly/bi-weekly reports done by the team lead. Recommendations to others considering Peak Support: My advice would be for them to go with Peak, as it helped us so much and, as well as allowed us, with limited resources, to focus time and effort on the things we needed What problems is Peak Support solving and how is that benefiting you? Peak Support is helping us provide customer excellence for a product operating on three continents, being the front-line of our support initiatives for both adopters and shelters as we facilitate and streamline pet adoptions.
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Ali M.
September 21, 2022
"Customers love our support!"
What do you like best about Peak Support? Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! What do you dislike about Peak Support? I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. What problems is Peak Support solving and how is that benefiting you? Since we use frozen shipping, Member Support is a very important part of our business success. Peak Support has been very flexible in terms of integrating Peak Support team members into our internal team via shared Slack channels and frequent video meetings. Peak Support has also been able to grow with us; we would not have been able to keep up with the pace needed of hiring and training of new Member Support team members on our own, because of our small internal team's lack of bandwidth.
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Ismail S.
September 13, 2022
"Amazing humans, scalable team and 4.9 star CS"
What do you like best about Peak Support? The way the peak support team is basically our team since they are fully integrated in our communication suite What do you dislike about Peak Support? Nothing comes to mind. We've been really happy with the team since we started in 2021. Recommendations to others considering Peak Support: Don't hesitate to talk to the PS team about how you'd like to structure your team. They are very flexible and can adapt pretty quickly to new processes and structures. What problems is Peak Support solving and how is that benefiting you? Peak support helps our members manage their subscription, deal with shipping issues and answer any questions they may have about our products.
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Garrick G.
Garrick G.
March 31, 2021
"Phenomenal team!"
Describe the project or task Peak Support helped with: The Peak Support team assists in all facets of the customer experience. From handling emails, chats, and phone calls to providing weekly analysis of key performance indicators, Peak's team has scaled our support function in an efficient manner as the company has continued to grow. What do you like best about Peak Support? Peak's team acts as an indistinguishable extension of our own, taking pride and ownership in each customer interaction. We fully trust Peak's team to embrace our company's voice and values when helping out customers. What do you dislike about Peak Support? Nothing! Can't recommend Peak Support highly enough! What problems is Peak Support solving and how is that benefiting you? Peak's team efficiently handles all aspects of our support function while bringing a thoughtful and empathetic approach towards the customer experience. Response from lana charlton of Peak Support Thank you so much for your feedback! We truly value our partnership and are excited to be working on more things together.
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No Name
February 25, 2021
"Working with Peak Support has been great!"
Describe the project or task Peak Support helped with: Two projects: migrating recipes from legacy sites to our new WordPress site; setting up a Zendesk instance for our Help Center (in progress). What do you like best about Peak Support? Very responsive, great communication, skilled in the tasks, well-managed. What do you dislike about Peak Support? Can't think of anything really, I haven't run into any issues so far. What problems is Peak Support solving and how is that benefiting you? Trying to get a large volume of content migrated in a short period of time, which would have taken me many days/weeks. Peak Support provided very quick turnaround, allowing us to meet our deadline.
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Ryan P.
Ryan P.
February 25, 2021
"Most Thorough Support Service On The Market"
Describe the project or task Peak Support helped with: Peak Support has been an important arm of our customer service team for many years. What do you like best about Peak Support? Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. What do you dislike about Peak Support? Not a negative per se, but they have a global workforce which might not always mesh well with hyperlocal focused businesses. In my opinion, it's never gotten in the way of delivering great results. What problems is Peak Support solving and how is that benefiting you? Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They've consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze. Response from lana charlton of Peak Support Thank you so much for the feedback. It’s been a great pleasure working with everyone on your team! Your in-house team is so supportive and helps us ensure we deliver the best to your clients.
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Greg Y.
February 23, 2021
"Excellent service"
Describe the project or task Peak Support helped with: Virtually all customer support previously handled piecemeal by multiple staff. What do you like best about Peak Support? Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. What do you dislike about Peak Support? Nothing; we've been very satisfied. They've accommodated our hours, tools, etc. What problems is Peak Support solving and how is that benefiting you? We have 12x5 support that we could not offer before, including much faster and better chat.
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No Name
February 23, 2021
"Great Support"
Describe the project or task Peak Support helped with: Peak offers lots of options in supporting our team. What do you like best about Peak Support? Peak offers high quality work and is able to jump on any task you give them. What do you dislike about Peak Support? It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. What problems is Peak Support solving and how is that benefiting you? Offers great support and willing to help out on any project that comes up.
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Aaron R.
February 23, 2021
"Unequaled professionalism, dependability and accountability."
Describe the project or task Peak Support helped with: Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. What do you like best about Peak Support? The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. What do you dislike about Peak Support? I cannot think of one thing that I dislike. What problems is Peak Support solving and how is that benefiting you? Peak Support helps our team communicate with our current book of business. They give us experience, well spoken and well educated individuals who are able to assist our clients and provided them with immediate support, or success based conversations.
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No Name
February 22, 2021
"Steller Assistance & Help!"
Describe the project or task Peak Support helped with: PEAK support has helped us with many services, recently, helping to support us and our new QA department. What do you like best about Peak Support? The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. What do you dislike about Peak Support? When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). What problems is Peak Support solving and how is that benefiting you? We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic.
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Our Services

Peak Support is a full-service BPO partner for all your company's needs:

Customer Service

From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

Ready to chat with us?

We’ve helped dozens of innovative companies launch and scale their customer service teams. Whatever you need to grow your business, our flexible offerings can fit. Let’s chat about how outsourcing can unlock new levels of growth for your business.

Talk to Sales