The BPO That Puts People First

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Who we are

We’re a different kind of business process outsourcing (BPO) partner. What sets us apart? We put people at the center of everything we do.

We find the best people and put them to work for the most innovative clients and brands on the planet.

We invest heavily in creating a company culture that team members love.

Watch the video to learn more.

Our mission is to empower our team to innovate and deliver beyond client expectations

How we do it

We've grown from a small team with a big vision to one of the best BPO companies in the industry. Here's how we bring our mission to life every day — for our clients, their customers and our team.

Diverse expertise from
industry-leading talent

Peak Support is the industry's employer of choice. We get to hire the best agents for the most critical business processes. Our team members bring an average of 8 years of experience and expertise to these services:

Customer Service

From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.

Technical Support

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

Trust & Safety

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Back-Office Services

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Sales & Marketing

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Accounting Services

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Tech & AI Solutions

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

A global mindset and worldwide footprint

Talent isn't limited to one continent, so neither are we. Peak Support has five strategic locations worldwide, including the U.S., the Philippines, Colombia, India and Eastern Europe. Our global approach translates into unparalleled scalability and highly skilled, multilingual, round-the-clock support for the best brands on the planet.

Industry-specialized
service and support

We work with the fastest-growing and most innovative companies in the world. Our agents bring their passion for world-class service and support to today's most dynamic brands in industries like:

Ecommerce

Financial services

Gaming

Healthcare

Logistics

Social media

Software & technology

Travel and hospitality

Agent support

When you build the best teams on the planet, you take care of them. Our team leads manage just 10 people each. We give all our agents the support they need to excel now and the skills to take advantage of opportunities that arise in the future.

Our Core Values

Show Up, Dive In, Stay At It

Our team, our clients, and their customers depend on us to be present and ready to work every day, no excuses. We show up and we deliver.

Aim for “Wow!”

We aim to exceed expectations and create delightful experiences that make our team members, our clients, and their customers smile.

Invest to Grow

As a company, we invest in our team, our clients, and our infrastructure because there’s no better way to grow. As people, we invest in ourselves to grow professionally and personally.

Improve, Continuously

Tiny and consistent improvements add up to incredible results over time. We aim to get a little better, every single day.

a woman is laughing with a white background
Trish Ronan wearing a floral top smiling and looking to the side

Do The Right Thing

We act with integrity and respect. We always intend to do the right thing. We know the thoughts, feelings, and backgrounds of others are just as important as our own.

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Be Yourself

Our best work happens when we bring our full selves to our jobs. Be yourself, while also embracing others’ differences.

Act, Even When Scared

Living out these values is scary. Growing a business is hard. Despite the fear and the challenges, we default to courageous action.

Meet Our Leadership

Jonathan Steiman in a grey shirt is smiling with his arms crossed

Jonathan Steiman

Founder and Chief Executive Officer

Bianca Lazaro smiling with her arms crossed wearing a Peak Support t-shirt

Bianca Lazaro

Co-Founder and Vice President – Philippines Operations

Hannah Steiman smiling and standing with her arms crossed

Hannah Steiman

President & Chief Strategy Officer

Daniel G in a plaid shirt has his hands in his pockets

Daniel Gutierrez

Chief Financial Officer

A man with facial hair and glasses smiling and crossing his arms while standing

George Tillotson

VP of Client Solutions

Stephen Lowe

Chief Information Officer

Larry Sell in a blue jacket and white shirt smiles for the camera

Larry Sell

Vice President – Human Resources

Join Our Team

Ready to join the leader among the top customer service outsourcing companies? Find the role that's right for you by exploring our featured career opportunities, or view all our open positions today.

Select a Locations: All Locations

Client Success Manager | Philippines

Remote – Philippines

  Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Client Success Manager to join our team.Peak Support manages customer service and back-office teams for high-growth companies….

Apply Now

Head of Marketing

Remote – USA

  Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a marketing leader (Director, Senior Director, VP) to join our team.The head of marketing should have experience with…

Apply Now

Head of Marketing | Colombia

Remote – Colombia

  Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a marketing leader (Director, Senior Director, VP) to join our team.The head of marketing should have experience with…

Apply Now

Head of Marketing | Philippines

Remote – Philippines

  Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a marketing leader (Director, Senior Director, VP) to join our team.The head of marketing should have experience with…

Apply Now

Customer Service Associate | Sales and Customer Service| Philippines

Remote – Philippines

Join Peak Support: Where Passion Meets PurposeAt Peak Support, we’re not just another outsourcing company—we’re a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to…

Apply Now

Bilingual Customer Service Associate (German/English : C2 Level) | Philippines

Remote – Philippines

Join Peak Support: Where Passion Meets PurposeAt Peak Support, we’re not just another outsourcing company—we’re a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to…

Apply Now

Customer Service Associate – Temporary |Philippines

Remote – Philippines

Join Peak Support: Where Passion Meets PurposeAt Peak Support, we’re not just another outsourcing company—we’re a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to…

Apply Now

Sales Operations Account Manager | Philippines

Remote – Philippines

  At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales…

Apply Now

Creator Support Agent | US

Remote – USA

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales…

Apply Now

Phone Service Team Members| Colombia

Remote – Colombia

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales…

Apply Now
See All Open Positions

Ready to scale your team?

With the right partner, outsourcing is the best way to scale your business effectively. Get details on a custom outsourcing solution today.

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