E-Books

RFP E-Book

Crafting an RFP to Outsource Customer Support Includes a Complete RFP Template! More and more companies are using RFPs

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Key Performance Indicators (KPIs) for Customer Service
Unlocking Success: A comprehensive guide to selecting, measuring, and optimizing Key Performance Indicators (KPIs) for Customer Support, empowering businesses to
Building an Exceptional Company Culture: The Complete Guide
A comprehensive guide to creating a positive and thriving work environment that fosters employee engagement, productivity, and long-term success. *Bonus
Peak Support’s Leadership Training Program
A transformative guide to developing effective leadership skills and strategies, empowering individuals to drive growth, inspire teams, and achieve peak
Peak Support’s Guide to Phone Support
A Complete Guide to Implementing Phone Support, Measuring Performance, and Positioning Your Support Team for Success
How to Launch and Execute a Customer Service Quality Assurance Program
Providing adequate customer service is no longer an option